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Delivery & assembly

For quick and easy delivery and assembly, our professional service team can help you. They take care of transport and assembly and are trained in our products so you can be sure that your new piece of furniture is assembled correctly. Our in-store consultants will advise you if this service is recommended depending on the complexity of the product that you are ordering. Our delivery service includes removal of packaging, expert assembly and placement of the furniture in your home – ask in store for details and prices. If sold in Auckland and Wellington region, we assemble free of charge, when items are to freighted out of Auckland or Wellington we recommend that the product remains flat-packed to ensure the product arrives safely.

Delivery time

As most of our collection is customised for you, we do not have every product in stock. Our normal delivery time for board furniture is 4–5 weeks and 7–9 weeks for upholstery. If the item is in stock, feel free to pick up the furniture from our warehouse straight away (warehouse is closed on Sunday).

Return and exchange policy

We take great pride in the quality of our furniture and pay great attention to detail, construction and finish. We carefully inspect every piece and we recommend you to do the same upon receipt of your furniture. If you have ordered a non-bespoke item, you are entitled to return your purchase within a certain number of days as long as it is unused and undamaged. We ask you to return the product in its orginal packaging. A usage, transport or restocking fee may apply. Please contact the 124E24BA-62CE-485F-892C-262D08CC1D53 , where you have made your purchase, and they can assist you with the return process.

Product claims

We work hard to ensure that all of our products are of highest quality, but in case there are any issues with the products you’ve received, please contact your 124E24BA-62CE-485F-892C-262D08CC1D53 as soon as possible. We will assess your claim as fast as we can and if valid, refund, replace or repair the product depending on the issue.

Prices

All prices are recommended retail prices in NZD ($) and include GST.