Preparing for customization...
Gran Living design team
For quick and easy delivery and assembly, our professional service team can help you. They take care of transport and assembly and are trained in our products so you can be sure that your new piece of furniture is assembled correctly. Our in-store consultants will advise you if this service is recommended depending on the complexity of the product that you are ordering. Our delivery service includes removal of packaging, expert assembly and placement of the furniture in your home – ask in store for details and prices. If sold in Auckland and Wellington region, we assemble free of charge, when items are to freighted out of Auckland or Wellington we recommend that the product remains flat-packed to ensure the product arrives safely.
As most of our collection is customised for you, we do not have every product in stock. Our normal delivery time for board furniture is 4–5 weeks and 7–9 weeks for upholstery. If the item is in stock, feel free to pick up the furniture from our warehouse straight away (warehouse is closed on Sunday).
We take great pride in the quality of our furniture and pay great attention to detail, construction and finish. We carefully inspect every piece and we recommend you to do the same upon receipt of your furniture. If you have ordered a non-bespoke item, you are entitled to return your purchase within a certain number of days as long as it is unused and undamaged. We ask you to return the product in its orginal packaging. A usage, transport or restocking fee may apply. Please contact the local store, where you have made your purchase, and they can assist you with the return process.
We work hard to ensure that all of our products are of highest quality, but in case there are any issues with the products you’ve received, please contact your local store as soon as possible. We will assess your claim as fast as we can and if valid, refund, replace or repair the product depending on the issue.
Some of our images are 3D visualisations and might appear subtly different to the products they depict. Colour reproduction can also vary from device to device.
All prices are recommended retail prices in NZD ($) and include GST.
Explore trends, products and lifestyle in our lookbook. Be inspired to create your own forever trending, personal look now.
We know redecorating can be a challenge, but we’re here to help you make the most out of your space.