Balance rug

5-YEAR WARRANTY ON ALL BOCONCEPT PRODUCTS

At BoConcept, we develop beautiful designs from the best materials to ensure a high, enduring quality. That's why we offer a 5-year warranty on all our product designs – but of course we expect them to last even longer. WARRANTY TERMS

Delivery & assembly

For quick and easy delivery and assembly, our professional service team can help you. They take care of transport and assembly and are trained in our products so you can be sure that your new piece of furniture is assembled correctly. Our in-store consultants will advise you if this service is recommended depending on the complexity of the product that you are ordering. Our delivery service includes removal of packaging, expert assembly and placement of the furniture in your home – ask in store for details and prices. If sold in Auckland, Wellington or Christchurch, we assemble free of charge, when items are to freighted out of Auckland or Wellington we recommend that the product remains flat-packed to ensure the product arrives safely.

Delivery time

As most of our collection is customised for you, we do not have every product in stock. Our normal delivery time for board furniture is 8–10 weeks and 10–12 weeks for upholstery.

Return and exchange policy

We take great pride in the quality of our furniture and pay great attention to detail, construction and finish. We carefully inspect every piece and we recommend you to do the same upon receipt of your furniture. If you have ordered a non-bespoke item, you are entitled to return your purchase within a certain number of days as long as it is unused and undamaged. We ask you to return the product in its orginal packaging. A usage, transport or restocking fee may apply. Please contact the local store, where you have made your purchase, and they can assist you with the return process.

Product claims

We work hard to ensure that all of our products are of highest quality, but in case there are any issues with the products you’ve received, please contact your local store as soon as possible. We will assess your claim as fast as we can and if valid, refund, replace or repair the product depending on the issue.

Disclaimer

Some of our images are 3D visualisations and might appear subtly different to the products they depict. Colour reproduction can also vary from device to device.

Prices

All prices are recommended retail prices in NZD ($) and include GST.