Customer service

Dark base cabinet and dark blue Fusion day bed with black Ottowa side table

Customer information

You can buy our furniture and accessories collection in our Brand Stores, Inspiration Stores and Studios.

Delivery & assembly

For quick and easy delivery and assembly, our professional service team can help you. They take care of transport and assembly and are trained in our products so you can be sure that your new piece of furniture is assembled correctly. Our in-store consultants will advise you if this service is recommended depending on the complexity of the product that you are ordering. Our delivery service includes removal of packaging, expert assembly and placement of the furniture in your home - ask in store for details and prices.

Delivery time

As most of our collection is customised for you, we do not have a wide range in stock. Our normal delivery time for board furniture is 8-10 weeks and 10-12 weeks for upholstery. If the item is in stock, an immediate pick up could be arranged.

Telephone ordering

We are happy to accept orders by telephone. Please contact your store for further details.

Return and exchange policy

We take great pride in the quality of our furniture and pay great attention to detail, construction and finish. We carefully inspect every piece and we recommend you to do the same upon receipt of your furniture. If you have ordered a non-bespoke item, you are entitled to return your purchase within a certain number of days as long as it is unused and undamaged. We ask you to return the product in its orginal packaging. A usage, transport or restocking fee may apply. Please contact the store, where you have made your purchase, and they can assist you with the return process.

This does not affect your statutory rights.

Our range

You are always welcome in our stores and studios to view all the products in our range. However, our stores vary in size and you may not find our entire product range on display at your local BoConcept. Our full range is available to order, please ask our interior consultants, who will be pleased to help and advise you. All products are subject to availability.


Due to national trends, our accessories range is constantly updated. 


Transfer, cheque & all major credit cards are honored.

Discounts and campaigns

Any current offers promoted on this website are not valid towards previous purchases and cannot be combined with any other special offers/promotions/discounts.

Gift vouchers

BoConcept gift vouchers are available in all stores.


All lamps and light fittings conform to US/European guidelines for domestic use. Some of our lamps are not available in all countries. Please check in store.