Bergamo sofa with resting unit

Delivery & assembly

For quick and easy delivery and assembly, our professional service team can help you. They take care of transport and assembly and are trained in our products so you can be sure that your new piece of furniture is assembled correctly.

Delivery time

As most of our collection is customised for you, we do not have a wide range in stock. Our normal delivery time for board furniture is 3-4 weeks and 6-7 weeks for upholstery. If the item is in stock, feel free to pick up the furniture at our warehouse right away.

Return and exchange policy

We take great pride in the quality of our furniture and pay great attention to detail, construction and finish. We carefully inspect every piece and we recommend you to do the same upon receipt of your furniture. If you have ordered a non-bespoke item, you are entitled to return your purchase within a certain number of days as long as it is unused and undamaged. We ask you to return the product in its orginal packaging. A usage, transport or restocking fee may apply. Please contact the store, where you have made your purchase, and they can assist you with the return process.

Returns

We are sure you will love your new BoConcept product, but if you’re not quite happy with it, you can return the unused product to us within 7 working days for a full refund.

Unfortunately, we cannot guarantee a refund for products that are custom made to your specifications. If your wish to return a custom made product, please contact your local store and they will help you with your options.

Product claims

We work hard to ensure that all of our products are of highest quality, but in case there are any issues with the products you’ve received, please contact your local store as soon as possible. We will assess your claim as fast as we can and if valid, refund, replace or repair the product depending on the issue.

Disclaimer

Some of our images are 3D visualisations and might appear subtly different to the products they depict. Colour reproduction can also vary from device to device.