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Terms and Conditions of Sale

Miami Sofa with footstool and Madrid coffee tables in glass and Boston chair in beige

Welcome to BoConcept Canterbury

Theatre House 
4-6 Orange Street 
CT1 2JA Canterbury 
Phone: 01227 455585 

Store Terms

This page sets out the terms and conditions on which we supply any of the products (Products) listed in our on-line store (our store) to you. Please read these terms and conditions carefully before ordering any Products from our store. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

Our store is an independent legal entity which sells BoConcept furniture in our own name and for our own account. It is licensed by BoConcept A/S. Any purchase made from is thus made between you as a buyer and the BoConcept Brand Store that you have chosen as seller.

You should print a copy of these terms and conditions for future reference.


1.1 After placing an order, you will receive an e-mail from us acknowledging that we have received your order. This does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been despatched (Despatch Confirmation). The contract between us (Contract) will only be formed when we send you the Despatch Confirmation.

1.2 The Contract will relate only to those Products whose despatch we have confirmed in the Despatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the despatch of such Products has been confirmed in a separate Despatch Confirmation.

1.3 If we take payment or part payment before the Products are despatched it will be refunded and the order cancelled if the Products have not been despatched four weeks after the estimated date for delivery contained in your confirmation of order.


2.1 If you are contracting as a consumer, you will usually have the right to cancel a Contract at any time within seven working days, beginning on the day after you receive the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 7 below).

2.2 To cancel a Contract, you must inform us in writing. You must also return the Products to us as soon as reasonably practicable, and at your own cost. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

2.3 You do not have any right to cancel a Contract for the supply of any Products made to your specifications or personalised at your request.

2.4 At you are able to customise the furniture according to your own choice and either save your drawings, send your drawings to a BoConcept Brand Store or purchase the furniture online from our store.

2.5 These products are produced/modified according to your exact wishes and are not covered by a right of cancellation. If you order a product in this category, you will be notified by e-mail informing you that the product is an order-produced item and there is no right of cancellation after delivery. Should you wish to cancel your order, this must be done within 24 hours of that email notification.

2.6 The right of cancellation can only be made use of if the item is returned in its original condition. The right of cancellation lapses if you use the item in a way that reduces its sales value.

2.7 Thus, should you unpack and assemble the item, the right of cancellation lapses.

2.8 Once the right of cancellation is made use of, the directions in the enclosed cover letter must be followed. You are to pay for a return of the products. Please note that the Brand Store does not pick up return deliveries unless agreed otherwise. The Store will reject any return goods sent COD.

2.9 You may also use your right of cancellation by denying to accept and take on the order from the freight company. You cannot make a partial denial of the delivery.

2.10 The packaging is a part of the item value and holds information on the product. In order to exercise the right of cancellation an item must always be returned in the original packaging which must be in a saleable state.

2.11 Details of your statutory right of cancellation, and an explanation of how to exercise it, will be provided in the Despatch Confirmation.


3.1 BoConcept has gone to great lengths to illustrate our products. We offer customised furniture and the ability to create it on line. The images of the furniture are created dynamically, allowing you to see all the possible furniture solutions offered by us. Whether building a customised Product or not each image should be viewed in conjunction with the descriptive text and will be limited by the screen settings of your own computer screen. If an exact colour match is vital, we recommend you order a sample swatch or contact your local BoConcept Brand Store.


4.1 Your order should be fulfilled by the estimated date for delivery set out in the Despatch Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Despatch Confirmation, unless there are exceptional circumstances.

4.2 All orders must be checked upon reception. If freight damage has occurred, please inform us immediately.

4.3 There are 3 delivery options: 
(a) Delivery & Assembly (recommended) 
(b) Delivery 
(c) Warehouse pick-up at pre-arranged times. 

4.4 You will be contacted 2-5 days prior to the delivery date in order for you to confirm the delivery and to set the delivery time. If the delivery cannot be carried out and a new delivery must be made due to lack of access to the delivery address, you will be charged with a new delivery fee.

4.5 Upon delivery please investigate your order to ensure that the entire order has been delivered and is intact. In the case of delivery & assembly please go over the order with our staff to ensure your satisfaction.


5.1 We are responsible for loss of or damage to your Products until delivered to you. Thereafter you are responsible.

5.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges. Until then we can recover the Products from you and resell them to cover our losses.


6.1 The price of the Products and our delivery charges will be as stated on the site, except in cases of obvious error.

6.2 Product prices include VAT but exclude delivery.

6.3 Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an order confirmation.

6.4 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Despatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an error.

6.5 Payment for all Products must be by credit or debit card. We may accept payment with such cards listed on the site.

6.6 When using cards a payment card fee is added. The fee is determined by the issuer of the payment card, which also receives the fee amount directly. The Brand Store does not profit from this.


7.1 If you return a Product to us:

(a) because you have cancelled the Contract between us within the seven-day cooling-off period (see clause 2.1 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you gave notice of cancellation. In this case, we will refund the price of the Product and any applicable delivery charges in full. However, you will be responsible for the cost of returning the item to us.

(b) for any other reason we will examine the returned Product and will notify you if a refund is available within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to that you were entitled to a refund. We will refund the price of a defective Product in full and any reasonable costs you incur in returning the item to us.

7.2 We will usually refund any money received from you using the same method as originally used by you to pay for your purchase.


8.1 Applicable laws require that some of the information or communications we send to you should be in writing. When using our store, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.


9.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).


10.1 These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.


11.1 Contracts for the purchase of Products through our store and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law.