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Customer service

Dark base cabinet and dark blue Fusion day bed with black Ottowa side table

Customer information

You can buy our furniture and accessories collection in our Brand Stores, Inspiration Stores and Studios.

Most of our collection is available to shop online.

Delivery & assembly

For quick and easy delivery and assembly, our professional service team can help you. They take care of transport and assembly and are trained in our products so you can be sure that your new piece of furniture is assembled correctly. Our in-store consultants will advise you if this service is recommended depending on the complexity of the product that you are ordering. Our delivery service includes removal of packaging, expert assembly and placement of the furniture in your home - ask in store for details and prices.

Delivery time

As most of our collection is customised for you, we do not have a wide range in stock. Our normal delivery time for board furniture is 3-4 weeks and 6-7 weeks for upholstery. If the item is in stock, feel free to pick up the furniture at our warehouse right away.

Telephone ordering

We are happy to accept orders by telephone. Please contact your store for further details.

Return and exchange policy

Please select your store for refund and exchange policy details.

Our range

You are always welcome in our stores and studios to view all the products in our range. However, our stores vary in size and you may not find our entire product range on display at your local BoConcept. Our full range is available to order, please ask our interior consultants, who will be pleased to help and advise you. All products are subject to availability.


Due to national trends, our accessories range is constantly updated. 


All prices are recommended retail prices in GBP (£) and include VAT.


We accept Visa, MasterCard, Debit card and cash.

Discounts and campaigns

Any current offers promoted on this website are not valid towards previous purchases and cannot be combined with any other special offers/promotions/discounts.

Gift vouchers

BoConcept gift vouchers are available in all stores.


All lamps and light fittings conform to US/European guidelines for domestic use. Some of our lamps are not available in all countries. Please check in store.