Customer service

Customer information

You can buy our furniture and accessories collection in our Brand Stores, Inspiration Stores and Studios.

Delivery & assembly

When you buy furniture from BoConcept Sydney, our people will deliver and install the furniture, and then take the packaging away (except interstate customers). This is our standard service. The reason people can become dissatisfied with the service of designer furniture companies is uncertainty. It's because they may not be dealing with one company when they make their purchase. Afterwards, they find out that they are dealing with multiple companies. These companies have hundreds of commitments in numerous competing directions. The company that sold them the furniture is not the company delivering it. When it comes to installation, an additional company is added to the equation. If there are any discrepancies, it becomes a problem because nobody knows the exact details. Not to mention the individual staff. At BoConcept, we have an in house service team, every single employee or technician involved in the assembly, delivery and installation of your furniture, reports to BoConcept Sydney head office. And your design consultant is your point of contact to answer all your questions. In addition to the stores, our Sydney head office and warehouse are wholly owned by BoConcept Sydney. We are committed to serving you long term.

Delivery time

We stock a big range of popular items such as dining tables, dining chairs, wall and TV units, etc. Most of our collection will be customsied for you which will take 10 to 12 weeks lead time. If the item is in stock, you may pick it up right away from our distribution centre, or we can deliver it to you.

Telephone ordering

We are happy to accept orders by telephone. Please contact your store for further details.

Return and exchange policy

We take great pride in the quality of our furniture and pay great attention to detail, construction and finish. We carefully inspect every piece and we recommend you to do the same upon receipt of your furniture. If you have ordered a non-bespoke item, you are entitled to return your purchase within 3 days as long as it is unused and undamaged. We ask you to return the product in its orginal packaging. A usage, transport or restocking fee will apply. Please contact the store, where you have made your purchase, and they can assist you with the return process.

This does not affect your statutory rights.

Our range

You are always welcome in our stores and studios to view all the products in our range. However, our stores vary in size and you may not find our entire product range on display at your local BoConcept. Our full range is available to order, please ask our interior consultants, who will be pleased to help and advise you. All products are subject to availability.

Accessories

Due to national trends, our accessories range is constantly updated.

Some of the accessories used for the room sets in this catalogue are personal items and therefore not available in our stores.

Prices

All prices are recommended retail prices in AUD ($) and include GST.

Payment

We accept Visa, MasterCard, Discover, American Express, cash, or cheque.

Discounts and campaigns

Any current offers promoted on this website are not valid towards previous purchases and cannot be combined with any other special offers/promotions/discounts.

Gift vouchers

BoConcept gift vouchers are available in all stores.

Lamps

All lamps and light fittings conform to US/European guidelines for domestic use. Some of our lamps are not available in all countries. Please check in store.

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